Refund Policy

At Jacob’s Ladder Window Cleaning, we are committed to providing high-quality service and customer satisfaction. This Refund Policy outlines when refunds, credits, or re-services may be issued.

1. Satisfaction Guarantee

If you are not satisfied with your service, please contact us within 48 hours of completion. We will review the issue and may offer a re-clean of the affected areas at no additional cost.

2. Refund Eligibility

Refunds are considered on a case-by-case basis. We may issue a partial or full refund if:

• The service was not completed as agreed

• Results fall below reasonable expectations and cannot be corrected

• A service is canceled by us and cannot be rescheduled

3. Non-Refundable Situations

Refunds will not be issued for:

• Pre-existing damage, stains, or permanent discoloration

• Issues caused by faulty window seals, hard water damage, or aging materials

• Inaccessible areas that could not be cleaned

• Customer absence or denied access at the time of appointment

4. Payment Disputes

If you believe you were charged incorrectly, please contact us directly before initiating a dispute. We will work to resolve the issue promptly.

5. Processing Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Contact Us

For refund requests or questions, please contact us through Jacobsladdersocal.com with your name, service date, and details of your concern.